30 days to be sure
If a shirt isn't right, send it back. You have 30 days from the day your order is delivered to start a return from your account.
How a return works
- 1Start it from your account
Sign in, open Orders & Returns, and choose Request a return on the order. Pick the items and tell us why — that is the whole form.
- 2We review it
You'll get an email confirming we have the request, and another when it's approved or declined. Most messages are answered within 24–48 hours.
- 3Send the items back
Once approved, send the items back unworn and unwashed, with tags on where they were attached. We'll confirm by email when they arrive.
- 4Refund
After we've checked the items, the refund goes back to the original payment method through Stripe. Your bank decides how quickly it appears — usually a few business days.
Every order you've placed is in your account, each with its own return button and the days remaining on it.
Go to your orders →Anything you customise is made to order — a logo you chose, a colour or size you picked, or a printed add-on — so it can't be returned or exchanged.
Everything else follows our standard 30-day return window, counted from delivery — not from the day you ordered.
The window
30 days, counted from delivery — not from the day you ordered. Your account shows exactly how many days are left on each order, and the return button disappears once the window closes.
Condition
Unworn, unwashed, and with any tags still attached. If something arrived damaged or defective, say so in the reason and we'll sort it out — that isn't on you.
Exchanges
For a different size, start a return and place a new order for the size you want. That way the size you need is claimed straight away rather than waiting on the return.
Questions first?
Ask before you send anything back — sizing, condition, whatever it is. We'd rather answer than have you guess.
contact@smashmeisters.com